Refund policy

At Atelier NOU2 inc., we strive to design products of the highest quality. Due to the artisanal nature of our looms and accessories, all sales are final. We do not accept returns or exchanges for change of mind or ordering errors. We do not accept returns on sale items or gift cards.

We encourage you to carefully check your order before finalizing your purchase. If you have any questions regarding a product, dimensions, or compatibility, please do not hesitate to contact us at info@ateliernou2.com. We would be happy to advise you.

 

Damages and issues
We inspect every order with care before shipping. However, if your order arrives damaged, is defective, or if you received the wrong item, please contact us immediately at info@ateliernou2.com within 7 days of receipt. Please attach photos of the package and the damaged material so that we can evaluate the issue and resolve it quickly.

 

14-day cooling-off period (European Union only)
Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. To be eligible, the item must be in the same condition as you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds (EU only)
We will notify you once we have received and inspected your return. If the refund is approved, you will be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since the approval, please contact us at info@ateliernou2.com.